What should be done if a client has a skin reaction to a product?

If a client experiences a skin reaction to a product, stopping the use of the product and suggesting that the client consult a physician is the most appropriate course of action. This approach prioritizes the client's health and safety, as skin reactions can vary in severity and may require professional medical assessment. A physician can determine the underlying cause of the reaction and recommend appropriate treatments or alternatives.

Choosing to continue using the product, even with caution, may exacerbate the reaction and lead to more severe skin issues. While applying a cooling gel might provide temporary relief, it does not address the potential root cause, and it could mask a more serious condition. Switching to a different product without fully understanding the client's reaction could also lead to further complications, especially if the new product contains similar ingredients that triggered the original reaction. Prioritizing consultation with a physician ensures that the client receives tailored advice and care, minimizing risks and promoting skin health.